Compliance and Quality Assurance

At SupportNex, your security is our top priority.

We understand the importance of protecting what matters most to you, which is why we’ve implemented cutting-edge security measures and stringent policies.

Our commitment goes beyond meeting industry standards – we strive to exceed them, ensuring your peace of mind every step of the way.

Professional Quality Control

Experienced Team

Rigorous Compliance Guidelines

Client Feedback Monitoring

Our topmost priority is maintaining the highest level of transparency and safety for our users.

We take every measure to uphold the highest standards of transparency and security. We strictly adhere to the regulations set by AppEsteem, a trusted cybersecurity company. They rigorously assess and certify software applications and support services to guarantee compliance with stringent security and ethical standards. This commitment is our way of safeguarding you from any potential harm or deception.

We understand the concerns that can come with call center interactions, like potential deceptive practices. That's why we're committed to keeping things transparent and secure for you. Here's how we do it:

We maintain strict standards for our call center operations and ensure our partners do too
We keep a close eye on how our call centers are doing through regular checks and quality checks.
If we spot anything that doesn't meet our standards, we fix it fast to keep you safe
We're always working to make sure our services are top-notch and looking out for your best interests.

Quality Assurance

At SupportNex, our mission is to ensure your experience with us is nothing short of exceptional. That’s why we’ve assembled a dedicated team of Quality Assurance (QA) analysts who work tirelessly to uphold the highest standards of quality and compliance in every interaction.

Led by our Compliance Manager and QA Supervisor, our skilled professionals have a deep understanding of regulatory requirements and industry best practices. They meticulously monitor the interactions you have with us, ensuring that every aspect of our service meets and exceeds your expectations.

GDPR and CCPA

Safeguarding your data and respecting your privacy are at the heart of everything we do.

Protecting Your Privacy: We fully comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to protect your privacy rights.
Transparency and Accountability: Under GDPR, we prioritize transparency by obtaining explicit consent before collecting personal data and providing clear information about its use.
Robust Data Protection: We implement secure checkouts, adhere to Payment Card Industry (PCI) compliance guidelines, and continuously monitor our servers for potential threats to ensure your security.
Dedicated Data Protection Officers: Our designated data protection officers oversee compliance efforts to ensure your data is handled with care.
Enhanced Privacy Rights: Under CCPA, we provide California residents with enhanced privacy rights, including mechanisms to control the use and access of their personal information, along with managing and deleting their data upon request.

Internal Compliance Rules

We’re committed to ensuring your security by following strict compliance rules and regulations.

Every part of our operations is held to the highest standards of integrity and legality.
We keep detailed records of our compliance efforts, including audits and risk assessments. This ensures that we’re always accountable and transparent about how we operate.
We’re dedicated to providing you with top-tier service, which is why we make sure our team stays up to date with the latest regulatory requirements and best practices through ongoing training and development initiatives.

Over 86% of Satisfied Customers

The QA team is also focused on improving customer satisfaction. By closely examining your feedback and incorporating it into their evaluations, they play a crucial role in ensuring that your experience with our company is nothing short of exceptional.

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DPO and Legal

The Quality Assurance and Compliance department collaborates closely with the Legal department and Data Protection Officer (DPO) across various facets of ensuring data protection and privacy compliance and performs the following tasks:

Crafts and assesses internal policies and procedures related to data protection and privacy compliance.
Conducts routine audits and assessments of internal systems and processes to identify areas of non-compliance.
Implements necessary corrective measures in coordination with the Legal department and DPO.
Identifies and evaluates potential risks associated with data protection and privacy, in collaboration with the Legal department and DPO.

Develops strategies and controls to mitigate these risks and ensure sustained compliance.
Supports the maintenance of comprehensive documentation of compliance endeavors, including audit findings, risk evaluations, and regulatory submissions.
Contributes insights for regulatory reporting and responses to inquiries from data protection authorities.

Our team has more than

Experts

We speak

Different Languages

Average of

Remote sessions each month

Over

Customers worldwide

Try our service today!

We strive for continuous improvement to guarantee the excellence of the service we offer.

Our dedication to quality control is an assurance that you can trust in the reliability and performance of our products, reflecting our commitment to your satisfaction.

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